Shipping policy
Shipping & Delivery Policy — Noir Tribe
Last Updated: May 2026
Thank you for shopping with Noir Tribe. We strive to provide a smooth and reliable shipping experience for all customers.
1. Order Processing Time
Orders are generally processed within:
- 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may experience slight delays.
2. Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–8 business days
- Remote Areas: 5–10 business days
Actual delivery timelines may vary depending on:
- Courier partner operations
- Weather conditions
- Regional restrictions
- High order volumes
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Noir Tribe may offer:
- Free shipping promotions
- Limited-time delivery offers
- Minimum order value free shipping
4. Order Tracking
Once your order is shipped:
- Tracking details will be shared via email, SMS, or WhatsApp (if applicable).
Customers are responsible for providing accurate delivery details.
5. Failed Delivery Attempts
Delivery partners may attempt delivery multiple times.
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Refusal to accept delivery
the order may be returned to us.
Additional shipping fees may apply for re-shipment.
6. Delayed Deliveries
While we work with reliable logistics partners, Noir Tribe is not liable for delays caused by:
- Courier disruptions
- Natural disasters
- Government restrictions
- Force majeure events
7. Damaged Packages
If your package appears tampered or damaged at the time of delivery:
- Please refuse delivery if possible, or
- Record an unboxing video and contact us within 48 hours.
8. Address Changes
Shipping address modifications may only be possible before order dispatch (not guaranteed).
Once shipped, changes may not be guaranteed.
9. Contact Information
For shipping assistance:
Noir Tribe
📧 info@thenoirtribe.com
🌐 www.thenoirtribe.com